Support customers, close international sales, coordinate global logistics and more in 40+ languages — without learning a single word.
Connect adds real-time voice translation to the calling platforms your team already uses. Follow each guide to route your microphone and speaker correctly before your next multilingual conversation.
Route Connect through RingCentral desktop or browser calls, then choose the correct microphone and speaker devices for live two-way translation.
Use Connect with Microsoft Teams meetings and calls by selecting the virtual audio devices in Teams’ microphone and speaker settings.
Configure Genesys Cloud CX in the browser with microphone permissions and direction-specific routing for agent and caller audio.
Unlock the full Connect experience in the app, with enhanced accuracy, Voiceprint-powered translation in your own voice, real-time call translation, and more.
No new app to learn. Connect plugs directly into the audio of your favorite platforms , smart layer between agent’s headset and any video calls, softphones or messaging apps.
Pauses your voice the moment the other person speaks — no overlap, no interruptions.
Audio is processed in real time by our cloud AI providers and is not stored. Optional transcripts stay on your device.
Every speaker gets a matching voice — men sound male, women female. Only the host picks their own.
Add topic profiles — medicine, legal... activate before your call. Hint the languages you expect.
Connect automatically identifies speakers in group conversations. eg: John, Jane, etc.
Teach Connect how to pronounce names, brands, and terms your way. Set it once, always right.
8 billion people. 40+ languages. Whether you speak through a voiceprint, a voice variant, or a synthetic identity, Connect keeps your tone, your rhythm and your presence intact — no matter who's listening or where they are.
Give a base voice, a language and an accent — Connect preserves the exact same timbre, tone and personality while switching language and/or accent.
The same voice, the same spirit—the warmth and natural assurance remain unchanged; only the language shifts toward Standard American English.
Même voix, même âme — le timbre chaleureux et l'assurance naturelle restent intacts, seule la langue change pour un français parisien élégant.
La misma voz, la misma energía — la calidez y la confianza se mantienen intactas, solo el idioma cambia a un español de Madrid.
Dieselbe Stimme, dieselbe Seele — die Wärme und natürliche Autorität bleiben erhalten, nur die Sprache wechselt zu einem Berliner Deutsch.
同じ声、同じ魂 — 温かみと自然な自信はそのままに、言語だけが東京アクセントの日本語に変わります。
A mesma voz, a mesma alma — o calor e a confiança natural permanecem intactos, apenas o idioma muda para um português de São Paulo.
Aynı ses, aynı ruh — sıcaklık ve doğal kendinden eminlik değişmeden kalıyor; yalnızca dil Standart Türkçeye doğru kayıyor.
Generate a voiceprint from just a few seconds of audio. Choose Basic for a quick capture, or Advanced for a richer, more expressive model.
Speak with overflowing joy. Bright, energetic, almost smiling — like something amazing just happened.
Express cold, contained anger. Controlled, sharp, precise — tension held just beneath the surface.
Speak with surprise and wonder. Open, breathless, curious — reacting in the moment.
Connect analyzes your voice in real time, identifies the emotion it carries — joy, anger, tenderness, surprise... (more than 50 emotions) — and transfers it faithfully to your listener, regardless of language.
Two capture modes depending on your conversation flow.
Streaming translates as you speak. Instant waits for your
full sentence, then delivers a
cleaner, more accurate translation in one go.
Learn More: Streaming translates as you speak, in real time. Instant waits for a natural pause, a breath... then fires one clean translation in under 200ms. Note: the average eye blink is 150–400ms — so by the time you blink, someone already heard you in their language.
Choose how translation flows between participants.
Uni-directional translates only your voice.
Bi-directional enables real-time translation for everyone.
Learn More: Uni-directional detects or takes your source language and translates it into one target. Bi-directional works both ways — every voice in the conversation is translated in real time. Note: in Bi-directional mode, you only configure the pair once — Connect automatically figures out who is speaking which language.
Choose where your translated voice goes.
How I Sound? lets you monitor.
Connect-On routes audio between your apps and your local monitor.
Learn More: How I Sound: monitor your translation before anyone hears it. Connect-On: route your voice into any app and hear replies translated back. Note: in both modes, Connect automatically detects the gender of each speaker and assigns a matching voice — a female voice stays female, a male voice stays male. The only exception is the host, who can specify their own voice: a Voiceprint, a Variant, or a Synthetic voice.
Language shows up differently depending on who you are.
Teams use it to sell, support and hire across borders.
Individuals use it to travel, work and connect without an interpreter.
Close deals with international clients without a human interpreter on the line. Pitch, negotiate, and follow up in any language — live, on any call.
Deliver fast, clear support to customers in any language without building a multilingual team. Every ticket, every call — handled fluently.
Interview top talent from anywhere in the world. Assess skills, culture fit, and communication — not language proficiency. Hire without borders.
Take client calls in any language without stress or misunderstandings. Expand your client base globally — your skills shouldn't be limited by language.
Travel, expat life, personal calls — speak your language and be understood anywhere. No interpreter, no app on their end, just you.
Follow live lectures, conferences, or presentations in your language, in real time. Broadcast the translation to the whole room via speakers.
One blocked call can stall a deal for weeks.
Without Connect, conversations stop at the language barrier.
With Connect, they keep moving — live, in any language.
The right choice depends on risk, speed, and platform fit.
AI voice translation handles everyday calls, live, at zero marginal cost.
A human interpreter steps in when stakes, nuance or budget call for one.
Connect uses cloud AI providers to deliver real-time translation. We do not retain conversation audio or translation output. The table below separates that temporary processing from data you choose to keep.
| Data | Processing | Storage | Retention |
|---|---|---|---|
| Microphone audio | Sent over an encrypted connection to cloud AI providers for real-time processing. | Not stored. | Real time only. |
| Translation | Generated by cloud AI providers and returned to the app in real time. | Not stored. | Real time only. |
| Transcription | Created locally when you enable transcription. | Your device. | Until you delete it. |
| Voiceprint | Used to personalize the translated voice. | Encrypted storage linked to your Connect account. | Until you delete it or close your account. |
What “encrypted” means: data is encrypted in transit between the app and our services. Because cloud providers process audio to translate it, this service is not end-to-end encrypted. See our Privacy Policy and subprocessor list for the providers involved.
These answers address the setup choices that most often block a first translated call. Confirm each layer in order: physical headset, Connect configuration, virtual devices, calling application, and translation direction.
No. The other participant joins through the normal calling application and hears the translated audio delivered through that call. They do not need a Connect account, browser extension, or separate installation.
Connect needs the physical headset to capture and play audio locally. The calling application uses Connect Mic and Connect Speaker so audio can pass through Connect before it reaches either participant.
Connect the headset before opening Connect, confirm operating-system microphone permission, and try a direct USB port. If the device appears in the operating system but not in Connect, close and reopen Connect before changing routing.
The physical devices must appear in Connect, How I Sound? must produce a clear preview, the calling app must use both Connect virtual devices, and a short test call must confirm the correct language direction for both participants.
Connect captures your microphone audio, translates it in real time, and returns the translated voice through its virtual microphone so the other participant hears it in the call.
Connect works with calling apps that let you choose a microphone, including Zoom, Google Meet, Microsoft Teams, Discord, WhatsApp, Slack, browsers, and softphones.
Connect supports more than 40 languages. Open the language directory to choose a source language and review the available translation directions.
Conversation audio is processed for the live translation workflow and is not stored as a recording. Optional transcripts remain on your device until you delete them.
Streaming translates while you speak. Instant waits for a natural pause and then delivers one complete translation. Delay varies by language pair, device, network, and call workflow.
Use a qualified human interpreter for legal rights, medical consent, crisis response, therapy, immigration, formal records, or other high-stakes conversations.